All merchandise, except software and bulk cable, is eligible for a refund or exchange within 15 days from date of delivery. To return or exchange an item, you must obtain an RMA (Return Merchandise Authorization) number by filling out the return request form at the link below. We will email you shipping instructions and issue a refund within 30 business days of when we receive the return. Shipping charges are the responsibility of the customer unless the return is the result of an error made by Security Design Services. We must receive the return no later than 10 business days after we send an RMA number. All products returned must be factory sealed, in original packaging, in factory fresh condition, and include all reference material, parts and packaging materials. An open box fee equal to 20% of the purchase price will be charged on any opened item. Some merchandise may be subject to a restocking fee of up to 30% of the purchase price. We reserve the right to refuse or return any package that does not comply with our Merchandise Return Policy.
Merchandise damaged in shipping must be reported within 5 business days of date of delivery.
To obtain instructions for repair or service of any item past the 15 day return period, click the Repair Request Form link below. You may want to call our tech support line (toll free 877-719-2288) to troubleshoot your problem before requesting a repair.